Refund policy

Outpost Nine — Return & Refund Policy

At Outpost Nine, we take pride in carefully packing and shipping every order. At this time, we do not offer returns or exchanges for reasons such as change of mind, ordering the wrong item, or no longer needing a product. However, we stand behind our products and will make things right if there is an issue with your order.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery so we can resolve the issue.

To request a refund or replacement, please email us at sales@outpostnine.com with:

• Your order number

• A description of the issue

• Clear photos of the damaged, defective, or incorrect item (including packaging if applicable)

Once reviewed, we will offer a replacement or refund at our discretion.

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Non-Returnable Items

We do not accept returns or offer refunds for:

• Change of mind

• Ordering the wrong product

• Products that have been used or opened (unless defective)

• Normal wear and tear

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Refund Processing

If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

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Contact Us

If you have any questions about your order, please reach out — we’re here to help.

Email: sales@outpostnine.com
Business Name: Outpost Nine

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We appreciate your support and your trust in Outpost Nine.